Director of Clinical Operations

Company: Astera Cancer Care
Location: San Diego
Posted on: November 6, 2024

Job Description:

Director of Clinical Operations
Medical Oncology Associates of San Diego is a proud partner of One Oncology's network of the nation's leading oncology practices.
Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.
Job Description:
Objective: The Director of Clinical Operations is responsible for directing, supervising, and coordinating clinical staff and activities at multiple clinics to provide quality, cost-effective care. Will be responsible for establishing/maintaining positive working relationships with community leaders, group leadership, and clinic providers. Will ensure exceptional customer service through monitoring, policy implementation, and patient satisfaction surveys. The Director will assist with staff scheduling; staffing; planning; annual budgets; customer service; new practice integrations, and staff recruiting. Will serve as the lead on value-based care programs, implementation, analytics, and reporting. The Director will also be responsible for safety programs within all MOASD and affiliated facilities.
Responsibilities/Essential Functions:

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• In collaboration with the Director of Operation supervises all clinical staff and others as directed.
  
• Manages daily clinical operations at the assigned clinic(s) and coordinates the daily work activities, staffing, and schedules.
  
• Assists physicians with office coverage and other related physician needs related to daily clinical operations.
  
• Responsible for handling patient inquiries and assisting Operations Manager with overall clinic patient satisfaction.
  
• Ensures provisions of safe, high-quality patient care by the staff.
  
• Works with Director of Operations to implement operational processes to effectively meet standards for all value-based, government-directed, and/or commercially driven healthcare programs and initiatives; responsible for effective reporting of results as required by the program.
  
• Evaluates performance and recommends candidates for hire, merit increases, promotions, and disciplinary actions.
  
• Ensures that office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care.
  
• Ensures that all clinical business functions are operative and that all processes are effectively and efficiently in place. Identifies and implements process improvement changes.
  
• Maximizes opportunities to manage clinical operating costs.
  
• Works closely with Providers and MD Partners ensuring all clinical company goals are met.
  
• Contributes to the writing and revision of company policies, procedures, job descriptions and competencies etc.
  
• Maintains an active and/or leadership role in company projects and initiatives and ensures implementation and integration in clinics.
  
• Oversees Regional Safety and Compliance for all governing agents in collaboration with other Managers and Directors to include but not limited to: OSHA, QOPI, PQRS, MIPS, etc.
  
• Creates and maintains an environment of trust, integrity, open communication, teamwork, and respect.
  
• Works collaboratively with One Oncology vendors, contractors, building maintenance, and others that interact with all clinics.
  
• Oversight of direct reports and Performance Excellence Plans.
  
• Responsible for mentoring, coaching, and development of direct reports.
  
• Brainstorms action planning to improve scores of the Employee engagement survey.
  
• Works with managers of all clinics in reviewing and analyzing patient satisfaction and developing clinical action plans for improvement.
  
• Has superior skills in building relationships with Providers.
  
• Relates well to all types of people using diplomacy and tact in team building.
  
• Regularly rounds in clinics to assure high visibility and develop trusting relationships with staff and to ensure validation that changes, and initiatives are fully ingrained.
  
• Works collaboratively with department directors/leaders to achieve operational/projects initiatives, goals and outcomes.
  
• Other related duties as assigned by the Director of Operations.
  
  Competencies:
  
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  • Knowledge of fiscal management and human resource management techniques.
    
  • Knowledge of office management techniques and practices.
    
  • Excellent organizational and time management skills.
    
  • Outstanding verbal and written communication skills.
    
  • Setting, defining, assigning, monitoring, and evaluating outcomes of tasks and goals.
    
  • Ability to clearly communicate and apply policies and principles to solve everyday problems and deal with a variety of situations.
    
  • Ability to plan, exercise initiative, problem-solve, and make decisions.
    
  • Ability to read, interpret, and apply clinic policies and procedures.
    
  • Ability to identify problems and recommend solutions.
    
  • Ability to establish priorities and coordinate work activities.
    
  • Ability to manage financial information.
    
    Education and Experience:
    
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    • Bachelor's degree in healthcare administration, business administration, nursing, or a related field.
      
    • Master's Degree is a plus, but experience is most important.
      
    • RN Licensure, preferred.
      
    • Clinic management experience is a must.
      
    • 3-5 years of Oncology office management experience preferred.
      
    • Previous experience managing multiple locations is strongly preferred.
      
      Additional Requirements:
      
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      • Great Customer Service Skills.
        
      • Knowledge of medical terminology specifically in Oncology/Hematology.
        
      • Previous Oncology/Hematology experience preferred.
        
      • Able to travel to satellite clinics when necessary.
        
        Job Type: Full-time
        Pay: $100,000.00 - $120,000.00 per year
        Benefits:
        
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        • 401(k)
          
        • Dental insurance
          
        • Health insurance
          
        • Life insurance
          
        • Paid time off
          
        • Vision insurance
          
          Schedule:
          
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          • Monday to Friday
            
            Ability to Relocate:
            
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            • San Diego, CA: Relocate before starting work (Required)
              
              Work Location: In person
              Medical Oncology Associates of San Diego (MOASD) offers a complete range of oncology services in an atmosphere of professionalism, encouragement and understanding. MOASD provides personalized care for the detection, diagnosis, treatment, support and follow-up of cancer patients and their families.
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Keywords: Astera Cancer Care, Buena Park , Director of Clinical Operations, Executive , San Diego, California