Service Advisor/Sales - Lemon Grove
Company: Evan's Tire & Service Centers
Location: Lemon Grove
Posted on: October 3, 2024
Job Description:
Overview: Evans Tire & Service Centers strives to create a
family-like atmosphere for our team, and our customers. We have
been servicing cars and assisting drivers since 1976 making us your
best choice for tires and service in San Diego. For over 40 years,
we have been helping the drivers of the San Diego area keep their
cars on the road. Our service team has over 50 years of combined
experience maintaining a variety of makes and models of cars and
trucks.The Sales and Service Advisor is responsible for selling and
promoting all products and services offered by Evan's Tire and
following the company's store standards and expectations.
-COMPENSATION: VARIES FROM $72,000-$87,000/YR DEPENDING ON
EXPERIENCE -Principal Duties and Responsibilities: -
Promptly greet customers in a
professional and courteous manner both in person and on the
telephone using the Company's standardized customer service
techniques.Listen to and thoroughly document customer's concerns;
inspect vehicle and refer to service history to accurately identify
and verify customer's service needs.Recommend services according to
appropriate level of knowledge. Clearly communicate any additional
recommendations from the Automotive Technician to the customer so
that they can make an informed decision. Properly document all
recommendations in customer file.Promote the sales of appropriate
services, parts, and accessories by demonstrating an understanding
of the product and associated service requirements.Provide
customers with an accurate quote that includes cost and time of
completion for the services approved by the customer. Provide
customers with updates throughout the day on the status of their
services.Follow proper procedures when cashing out a customer's
ticket to include a review of the completed multi-point inspection
and explanation of applicable warranties.Conduct post repair and
declined services follow up phone calls to ensure customer
satisfaction for all individual customers.Track all new returns,
core returns and warranty parts for individual customers.Other
duties as assigned. -Employee Benefits:
Competitive Bi-Weekly PayTuition
ReimbursementPaid Vacation and Sick Time6 Paid HolidaysMedical,
Dental and Vision Insurance (Effective 1st of the Month after
Hire)Life Insurance (Company paid)401(k) Retirement Savings Plan
with Company MatchDiscounted Services on Personal and Immediate
Family VehiclesOpportunity for Advancement!Qualifications:
Prior experience as a Service Advisor
is helpful, but not required.Professional appearance and proven
ability to work in a process driven environment.Possess valid
driver's license or obtain a valid driver's license within 30 days
of hire date.Ability to work a minimum of five days, including
Saturday's.Sun Auto Tire & Service provides equal employment
opportunities to all employees and applicants for employment and
prohibits discrimination and harassment of any type without regard
to race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic
protected by federal, state, or local laws.
Keywords: Evan's Tire & Service Centers, Buena Park , Service Advisor/Sales - Lemon Grove, Sales , Lemon Grove, California
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