CUSTOMER SERVICE REPRESENTATIVE

Company: Bikram Yoga Rancho Cucamonga
Location: Rancho Cucamonga
Posted on: October 4, 2024

Job Description:

Job Title: Remote Customer Service Representative for Amplified Digital AgencyLocation: RemotePay: $35 per hourSchedule: FlexibleTraining: Paid training providedEquipment: Necessary equipment providedAbout Us:Amplified Digital Agency is a dynamic full-service digital marketing agency dedicated to helping businesses expand their online presence. We provide custom digital solutions for a wide range of industries. We are seeking a Remote Customer Service Representative to provide exceptional support to our clients, helping them navigate our services and resolve any issues they may encounter.Key Responsibilities:

• Client Support: Respond to customer inquiries via phone, email, and chat regarding services, project statuses, billing, and technical issues.
• Problem Solving: Troubleshoot customer concerns and escalate more complex issues to the appropriate internal teams for resolution.
• Customer Onboarding: Assist new clients in understanding our digital marketing services, processes, and tools, ensuring they are well-supported from the start.
• Maintain Customer Records: Accurately document customer interactions, inquiries, and resolutions in the CRM system, ensuring up-to-date client information.
• Feedback Collection: Gather and report client feedback, working closely with internal teams to continuously improve service offerings and customer satisfaction.
• Upselling & Cross-Selling: Identify opportunities to inform clients of additional services or upgrades that would benefit their business goals.
• Follow-Up: Ensure timely follow-up on client issues or requests to maintain high levels of client satisfaction.
• Collaboration: Work with the sales, marketing, and technical teams to ensure clients are receiving comprehensive support and solutions.Requirements:
  • Strong communication skills (written and verbal) with a professional and friendly demeanor
  • Previous experience in customer service, client support, or a related role
  • Proficient in using CRM software and customer support tools
  • Strong organizational skills with attention to detail
  • Ability to handle multiple tasks and prioritize effectively
  • Self-motivated and able to work independently in a remote setting
  • Knowledge of digital marketing services (SEO, PPC, social media, etc.) is a plus but not requiredPerks:
    • Flexible work schedule to suit your lifestyle
    • Paid training to ensure you are well-prepared for the role
    • All necessary equipment (laptop, headset, etc.) will be provided
    • Opportunity to grow with a forward-thinking, innovative digital agencyIf you are passionate about delivering top-notch customer service and enjoy helping clients succeed, we would love to hear from you!
      
      Job Title: Remote Customer Service Representative for Amplified Digital AgencyLocation: RemotePay: $35 per hourSchedule: FlexibleTraining: Paid training providedEquipment: Necessary equipment providedAbout Us:Amplified Digital Agency is a dynamic full-service digital marketing agency dedicated to helping businesses expand their online presence. We provide custom digital solutions for a wide range of industries. We are seeking a Remote Customer Service Representative to provide exceptional support to our clients, helping them navigate our services and resolve any issues they may encounter.Key Responsibilities:
      • Client Support: Respond to customer inquiries via phone, email, and chat regarding services, project statuses, billing, and technical issues.
      • Problem Solving: Troubleshoot customer concerns and escalate more complex issues to the appropriate internal teams for resolution.
      • Customer Onboarding: Assist new clients in understanding our digital marketing services, processes, and tools, ensuring they are well-supported from the start.
      • Maintain Customer Records: Accurately document customer interactions, inquiries, and resolutions in the CRM system, ensuring up-to-date client information.
      • Feedback Collection: Gather and report client feedback, working closely with internal teams to continuously improve service offerings and customer satisfaction.
      • Upselling & Cross-Selling: Identify opportunities to inform clients of additional services or upgrades that would benefit their business goals.
      • Follow-Up: Ensure timely follow-up on client issues or requests to maintain high levels of client satisfaction.
      • Collaboration: Work with the sales, marketing, and technical teams to ensure clients are receiving comprehensive support and solutions.Requirements:
        • Strong communication skills (written and verbal) with a professional and friendly demeanor
        • Previous experience in customer service, client support, or a related role
        • Proficient in using CRM software and customer support tools
        • Strong organizational skills with attention to detail
        • Ability to handle multiple tasks and prioritize effectively
        • Self-motivated and able to work independently in a remote setting
        • Knowledge of digital marketing services (SEO, PPC, social media, etc.) is a plus but not requiredPerks:
          • Flexible work schedule to suit your lifestyle
          • Paid training to ensure you are well-prepared for the role
          • All necessary equipment (laptop, headset, etc.) will be provided
          • Opportunity to grow with a forward-thinking, innovative digital agencyIf you are passionate about delivering top-notch customer service and enjoy helping clients succeed, we would love to hear from you!
            
            Compensation details: 25-35 Hourly Wage
            
            
            
            PI3508619a69bd-37248-35694473

Keywords: Bikram Yoga Rancho Cucamonga, Buena Park , CUSTOMER SERVICE REPRESENTATIVE, Sales , Rancho Cucamonga, California