EDI Customer Support Specialist 50k - Excellent Benefits Package

Location: Carlsbad
Posted on: November 2, 2024

Job Description:

GENERAL SUMMARY:

This position is responsible for customer service support to ensure our customers' needs are met and to ensure products are delivered in a timely manner to achieve the highest level of customer satisfaction.

ESSENTIAL FUNCTIONS:

1. Provide customer service support by accepting, acknowledging, entering, verifying, and confirming customer orders (including EDI orders); expediting orders with the planning department to meet customer requirements.

2. Primary liaison to the customer for all order, delivery and critical issues. Requires strong customer relations and support via direct regular contact with the customer; and visit the customer with Sales Representative if required.

3. Process debits memos, credits memos and RMA's between customer and company; including tracking RMAs to ensure timely returns from the customer.

4. Act as team member and fill in for other CSR's as needed to assure full coverage on all customer accounts.

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

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